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Office: 08:00-18:00

Deliveries/Collections: 24/7

FAQ - frequently asked questions

In the FAQ section you will find the most common questions that our customers ask us. If you want to know about all aspects of renting, read the questions below and our answers.

Click the BOOKINGS button, you will be redirected to the booking panel where you will be able to select the number of days, drop-off location, dates and the vehicle you want to book.

If your reservation has been confirmed, it means that the driver will be waiting for you at the place designated by you, and if you have booked a vehicle with delivery to the hotel, the driver will contact you before departure.

In case something changes unexpectedly, please contact us on WhatsApp: +34 658 526 386 or by email.

Malaga

At MALAGA AGP Airport, head to the exit and to Parking Express to Meeting Point 28B, where you will be picked up by our employee or you will receive the vehicle at this location (depending on occupancy).

We have attached a video as instructions on where the meeting point is located at the Express parking lot.

Recording: https://youtube.com/shorts/JQlvpMrKWBo?si=rBLYym2RkdkqKIUg

Alicante

At ALICANTE ALC Airport

After collecting your luggage, please go to level 2 (the highest level of the terminal). After leaving the terminal, please turn right towards the parking lot exit barriers, where you will be picked up by our employee or you will receive the vehicle at this location (depending on occupancy).

We have attached a video as instructions on where the pick-up location is.

Recording: https://youtube.com/shorts/LDfQjh-b6jA?feature=shared

Have a safe journey and enjoy using our car!

Booking a car with additional insurance that eliminates participation in the damage completely eliminates your liability for damage to the car, in the event of damage to the vehicle you will not incur additional costs for damage. In the event of damage when the perpetrator is unknown, be sure to report this fact to auto-free.es by phone or email, but do not worry, because you will not be charged for car repair if you book a car with additional insurance. The condition for additional insurance is the sobriety of the driver. The driver cannot be under the influence of alcohol or other intoxicants. The driver at the time of damage must be the Lessee.

Yes, in the booking panel, select your car return location.

In the case of renting vehicles for the “D” segment, there is no mileage limit. The mileage limit only applies to Premium vehicles.

Yes, from 10pm to 6am there is an additional night service charge of €30, from 6am to 10pm there is no pick-up charge.

Yes, book a car with a car seat in our booking panel.

Yes, select “Additional driver” in the booking panel and inform the employee about this fact when picking up the car.

Yes, if you report this fact and make a reservation with an additional permit to travel abroad.

At least 18 years old with a valid driving license for economy cars. For premium vehicles, the minimum age is 21.

If you make a reservation, you will receive a confirmation email to the address provided about the confirmation of the reservation within a maximum of 36 hours of making the reservation. We reserve the right to contact you by phone to confirm the reservation. If you need the vehicle “immediately”, please book on the website and contact us by phone or WhatsApp.

Yes, we make every effort to ensure that you receive a clean vehicle. The vehicle should be returned in the same clean condition. If you do not feel like washing your vehicle inside and out during your vacation, you can book a vehicle without the need to wash it!

You return the fuel at a similar level to the one you received, usually a full tank. We always check the fuel level when issuing and returning the car.

You can drive to Gibraltar and leave your vehicle in the special tourist parking lot at the border, 99% of customers do not travel outside Spain.

Yes, if you do not book a vehicle with additional insurance that eliminates your participation, the Renter is responsible for any damages incurred during the rental. You can also decide on the spot if you did not make a choice with additional insurance in the booking panel.

Yes, parking costs are always the responsibility of the tenant.